Yodel is the first software that gives you a greater kind of flexibility in handling your phone calls, and all this right in your chat platform of choice (e.g. Slack, Microsoft Teams, HipChat). Yodel understands natural speech and transcribes the spoken words in real time into the chat. Through keyword-matching, Yodel routes callers to the right department/person. Yodel can also answer FAQs and be personalized. It works in 17 languages and offers numbers in over 60 countries and area codes.