Is your help desk system specifically designed to handle email inquiries? Most traditional help desk systems were built to track phone inquiries, and not optimized for managing email support. If your help desk is using one of these products, you'll immediately see an improvement in support by migrating to iService. Guaranteed, or your money back.
Email can be a very efficient way to handle your help desk requests, but without the proper tools you end up wasting time assigning questions, looking for ticket history, and composing responses that often use the same content. With iService, you'll see immediate improvement in your help desk performance through automated categorization of questions, automated responses, skills-based ticket assignment, integrated productivity tools, and much more.
And, with a full suite of web-based support features, like the integrated knowledge base and customer portal, your users will enjoy self-service while you enjoy lower workloads.