Zoho recently launched Zia Voice, a first conversational Artificial Intelligence for sales teams along with a hyper customization platform, Catalyst for enterprises. Initially Zoho’s Zia offers speech and chat benefits, later it will offers larger businesses to build their custom mobile and web applications by their own.
Quotes from Mani Vembu, COO of Zoho Corp
"We are delivering the first conversational AI for CRM, with Zia Voice. Zia's enhanced AI capabilities will now help salespeople sell smarter, with contextual assistance and access customer information through a powerful voice and chat interface."
About Zia Voice
Zoho’s Zia can talk and support their sales team to do more. It includes interactive voice and chat-bot, lead and deal prediction, and email sentiment analysis for its superior work.
Sheryl Kingstone from 451 Research said "The advancements in AI mean that SaaS vendors can now power their applications with Invisible Interfaces and make them easier, more natural to use - and available without having to look at a screen". She added "We see these advancements in AI and voice recognition leading the way into the next transformation of business applications."
Catalyst, a customization platform works on Zoho’s own programming language, Deluge. In Zoho campus there are 40,000 Deluge developers - 10% of which are from India.
Vembu said "The developers eloquent in Deluge are becoming a valuable resource for our rich global partner network. In fact our partners have started hiring developers in India. As Zoho’s ecosystem expands further with Catalyst, there will be an increase in demand for Deluge developers, creating job opportunities. Our goal is to have 1lakh developers in India on Zoho’s platform over the next three years".
Pricing of Zoho CRM
Including Zia Voice most features from Zoho are available in the Enterprise and Ultimate editions of Zoho CRM, while some features are being rolled out to customers in a phased manner. As for Standard, Professional, and Enterprise Edition, it comes from 900 INR to 2,700 INR per user for month, and for Ultimate Edition it is about 6,000 INR per user for month.
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